During a troubleshooting process, the support technician that Maria is talking to states that the problem is a layer 3 problem. Which of the following possible issues is not a layer 3 problem?

A broken network cable is a layer 1 problem. If you encounter a problem like this and aren't sure, look for the answer that has a different situation or set of assumptions. Here you have three questions that occur at the network (layer 3), all of which have software or protocol implications. A broken network cable is a completely different type of issue and should stand out. Be careful, though! The exam is likely to give you two potentially valid answers to choose from, so work to get rid of the two least likely answers and spend your time on the remaining options.