When one of the employees of Evaggelia's company calls in for support, she uses a code word that the company agreed to use if employees were being forced to perform an action. What is this scenario called?

Duress, or being under threat of violence or other constraints, is a concern for organizations such as banks, jewelry stores, or other organizations where an attacker may attempt to force an employee to perform actions. Organizations that expect that a scenario like this may occur will often use duress code words that let others know that they are performing actions under threat.