medium
Single Answer
0Which one of the following issues is not normally addressed in a service-level agreement (SLA)?
Answer Options
A
Confidentiality of customer information
B
Failover time
C
Uptime
D
Maximum consecutive downtime
Correct Answer: A
Explanation
SLAs do not normally address issues of data confidentiality. Those provisions are normally included in a nondisclosure agreement (NDA).