Batu has been asked to build scripts that will allow automated ticket creation through a new help desk tool for his organization. As he considers the lifespan of the scripts, which of the following concerns should he address to ensure that the scripts do not become an issue over time?

Since Batu has been asked to consider the lifespan of the scripts, ensuring that they’re supportable in an ongoing manner is the biggest concern. Initial cost is typically small compared to the ongoing benefit of scripts like these. Existing technical debt is not a major concern for automated ticket creation with a new tool, and while having a single point of failure can be a concern, automated ticket outages are a point-in-time concern not a lifetime- centered concern.