Helen’s organization provides telephone support for their entire customer base as a criti- cal business function. She has created a plan that will ensure that her organization’s Voice over IP (VoIP) phones will be restored in the event of a tornado. What type of plan has she created?

Helen has created a disaster recovery plan (DRP). RPOs, or recovery point objectives, are set to determine how much data may be lost if an event or incident occurs; incident response plans focus on incidents, not outages or disasters; and MTBF, or mean time bet- ween failures, is not a type of plan.