Juan’s team is in charge of responding to potential phishing attacks and advertises an infosec@example.com email address to his organization to send examples of potential phishing attacks to. Which of the following is not a benefit Juan’s team would get from automating the creation of tickets in their support tool based on these emails?

Support tools typically require additional steps or integrations to take action on a ticket and a human is often involved to ensure that legitimate emails do not result in the creation of unwanted rules or responses. Juan’s team could use the ticketing system to track whether emails are dealt with, to correlate them, and potentially to trigger additional actions.