What occurs when a vendor has a competing interest that could influence their behavior in a way that is not aligned with the best interests of one of their customers?

Conflicts of interest occur when an organization has a competing interest that could influence their behavior in a way that is not aligned with the best interest of a customer. Insider threats occur because an insider creates a problem or threat, either on purpose or inadvertently. MOU and SOW violations are both contractual violations and could be conflicts of interest but are not limited to that.