What term describes a formal document that outlines the terms and details of an agreement between two organizations, including the roles and responsibilities each will have?

A MOA, or memorandum of agreement, is a formal document that outlines the terms and details of an agreement between two organizations, including the roles and responsibilities each will have. A SOW, or statement of work, describes the specific work that will be under a master services agreement for an engagement. Service level agreements (SLAs) are written contracts that specify the conditions of service that will be provided by the vendor and the remedies available to the customer if the vendor fails to meet the SLA. Business partners agreements (BPAs) are used when organizations agree to do business with each other in a partnership.